Dependent poor writing skills' can lead to loss of profit

Writing skills of workers - or lack of them - have a significant impact on bottom line in ways that may not have considered. Here are just a few.

* Poorly written instructions may lead to incorrect procedures, lost time, damaged equipment, lost customers - and profits.

* The letters ineffective, which often took too long to write in the first place, can create a bad image for business, wasted time, bad customer or supplier relationships, lost customers - and profits.

* Interdepartmental miscommunication - often through e-mail exchanges incomprehensible - can lead to fragmentation of the workforce, loss of company loyalty, missed opportunities for collaboration and innovation, employees possibly resulting in loss of more than the cost of recruiting and training - and profit earnings.

* The cold, impersonal "boilerplate" letters in response to customer problems or complaints can lead to loss of customers, spread the bad news to their friends and colleagues, present and future loss of income - and profits.

Syntax altered can cause confusion expensive, inconvenience or even danger. Here are just some examples.

The proposal for a consultant on a new package of benefits for its corporate customers to read, "By paying a premium of 5% on wages, all employees will be enrolled in the program insurance company." Who should pay 5%? According to this sentence, the employees would pay - but in reality the company was to pay. Should have read, "paying a premium of 5% of earnings, the company may enroll all employees in its insurance program." A big difference - and, potentially, a deal breaker.

A passenger stormed the cockpit of a commercial airliner. Subsequent investigation revealed that the written regulations said: "The doors of the flight deck should be blocked only during takeoff and landing." What does it mean exactly? That must be unlocked at other times? Or are they simply allowed to be released at other times? Misinterpretation of this ambiguous message almost caused a disaster.

A terminal at sign reading, "No smoking areas available." It means that there are areas where people can smoke? Or it means that there are areas reserved for non smokers?

One company tried to cancel a contract, believing that the contract has permission to do so under present conditions. But due to the incorrect position of a comma in the contract, the other party has challenged the cancellation, and successfully sued the company for $ 1.2 million. Comma expensive!

Corporate America spends billions of dollars each year write-recovery programs for employees at all levels. Organizations that invest in this type of training to understand the potential ROI that comes from as simple as delete, but expensive, write errors .......