Hospital Accreditation - Topic Health Monograph

Quality has been regarded as a differentiating element in the process of care of the expectations of customers and users of health services.

Any medical institution, given its essential mission for the human being must be concerned with continuous improvement of the quality of its management and assistance so as to achieve a harmonious integration of the medical, technological, administrative, economic, welfare and where appropriate, the areas of teaching and research. All this should be adequate as the ultimate reason of patient care.

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The Ministry of Health of the principle that increasing the efficiency and effectiveness of management processes and hospital only has that sense is a service of patient care better and more humane.

That improvement in the care part respect and appreciation to the patient, the humanization of care and measures that aim to meet the growing demands and needs of the population, these objectives have been pursued with persistence.

The Ministry of Health in its policy of encouraging the development of hospital care to the population and increasing the quality of care management and has developed great efforts in this area.

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For both programs implemented as Collaborating Centres for Quality Management and Support Hospital, the Humanization of Assistance, Management Modernization as large establishments, the Hospital Accreditation and made significant investments in retooling and reform countless hospitals across the country.

Collaborating Centers Program for Quality Management and Support Hospital was established in June 2000.

This program addresses, in a pioneering way, important issues such as knowledge transfer, humanization of care, better utilization of material resources, human and financial resources, expanding, thus, the supply and quality of services provided.

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It thus constitutes an important step for facing management problems which go by the members of SUS hospitals.

The key point of this program is to find alternatives to growing issues such as development of the relationship between institutions and the development of conditions that do, in fact, more effective health services, consistent and articulated, so, that change brings experience as a common denominator to meet the particular search and address the urgent needs of users, because most of all the efforts of the Ministry of Health.

The specific objective of the program is to transfer Collaborating Centres or build knowledge and technology in all the hospitals involved, enabling them to control the resources available rationally, to minimize administrative costs and production. The resulting elimination of losses, with the use of efficient and effective organizational routines, generates sufficient recipe for humanizing investments, hospitality and infrastructure to become a constant, thus creating a perfect identification with clients.

In its implementation, the program developed a new proposal in the process of providing advice and consultancy and the dissemination of quality management and hospital care than the traditional process, which occurs normally at hiring companies Specialized. The process of building knowledge transfer or ceases to be unidirectional, the company for the hospital, to occur between hospitals colleagues, members of the ITS, which, jointly, construct knowledge and develop technologies through the exchange of experiences, technologies, methodologies and knowledge work together. The hospital called Collaborating Centres are those identified by the Ministry as holders of better management and support.

Clients Hospitals are selected from those who need help to improve their management and care processes. The interaction between the two types is given in a two way process.

Program benefits are quite diverse, ranging in addition to the products generated (improvement and care management). The program raises the construction of a solidary and participative management policy for Brazilian hospitals, with common principles, but with respect to regional peculiarities. It also creates opportunities for hospitals to develop a thematic discussion focused on future construction, the great Brazilian hospitals, holders of the most advanced management models, can collectively interact and integrate this process still an important set of institutions that collect and further qualifications.

Clearly the motivation of technical Collaborating Centers and Hospitals Customers with program development, once focused on exchange of experiences, allowing participants to visualize various ways of addressing and solving problems, bringing you all a added knowledge and experience invaluable.