Customer service starts with excellent service, excellent employee

Nothing sets the standard for excellent customer service more than one service excellent employee.

It occurred to me that just the other day. The manager of a fast food restaurant employee was really giving hell - and in view of the customers. The person who waited on me was dull, slow and seemed little interested in making my transaction a good one. As I sat down to eat my cheeseburger and fries I have seen the overall behavior of the staff. It was not good. A lot of slow walking, no smiles, no attempt to engage customers, no thank you. And 'one of my favorite chains, but will not return to that particular store again.

Have you ever noticed the dramatic change in customer service from store to store? I argue that begins with leadership at the individual store. Forget all the stuff pumped out of the seat. If the leadership is not local shop provide excellent service employee, then the level of customer service is not excellent. And pay and excellent benefits does not exceed a lack of service of excellent employees.

Here are six elements of excellent employee service - at all levels of an organization.

1 - dependent service we started with a good choice. And 'hiring the right person for the right job. Have you ever met a person in contact work with the public that just never got it? We all have. If you have a job that requires people skills and optimism, hire a person optimistic people. You can not train a pessimistic person to be optimistic - it simply will not happen. When you are tempted to hire that person beautiful, with the personality of a stone to a position of contact with the customer, rather than the less attractive person, with the ready smile and a kind word, a smile and go for the good word.

2 - Excellent employee service creates expectations of performance through leading by example. When the store manager greets everyone who enters his / her shop with a smile and a "How may I help you?" the model of customer service behavior is set. The manager who is too busy to recognize their customers can not expect a high level of customer service - will be his people, just like the head, being too busy to provide exceptional service.

3 - the service employees, we started with the belief that every single person is an active member of the team - and everyone is bound to a high level of service. Successful leaders know the service is inclusive of employees - they put their arms around everyone and put them in the team.

4 - Excellent employee service means setting and communicating high standards, training to meet them, and being demanding. High standards bring out the best - even flush out the worst. They let people know they are in a special place - a place that will not tolerate substandard behavior. The people are proud to be part of that type of organization.

5 - Excellent employee service recognizes achievement-in its many forms. I just had an ultra sound. The technician who did the test was with his employer for 17 years. Two days before my test had the appendix removed! It was so nice and helpful as anyone could be - she gave me an excellent customer service. It 's also extremely proud of his record of attendance. It is pending? I think so. I suspect that remained in the same place for 17 years because it has been recognized in the past - and that is looking for more - and she will get it.

6 - Excellent employee service provides feedback to all. Regular "How are we doing" meetings, passing on customer feedback, providing tips on how to help customers, cross training in various jobs: all lead to better informed and qualified staff who will provide a higher level of customer service excellent.

It 'important to measure the level of customer service. It 's also important to measure the level of service of employees. There is a direct correlation between the two. Take the six employees of the excellent service and see where your organization. If you want better customer service, employee service starts with a best .......